Customer Service

Altron provides A-Z turnkey engineering services for industrial fan manufacturers. Altron’s engineering and technical team provides you with 7*24 hours online service!
We will solve customers’ technical solution problems in the pre-sales stage, and ensure the progress of customers’ projects and the quality of machine solutions during and after sales!
Altron’s is a leader in automated welding and metal forming technology.

Pre-Sales Service: 

1. Inquiry and consulting support.

Once get your inquiry ALTRON sales team will offer immediate response within 10 minutes, we will try to reach you via mail, phone and online communication (WhatsApp, skype, Facebook, Instagram, etc) and share you machine detaills (like technical catalog, working video, quotation sheet, etc ) as your special demand.

Engineers analyze the received product drawings and quickly provide solutions and corresponding Forming and Welding machine information!

2. Customized Solution & Introduce similar cases:

According to customer’s requirements, we will discuss with production and R&D department then customized the unique solution that supports higher manufacturing efficiency and better machining quality for customer.

3. Sample Pre-Sale Testing

Altron is a machine manufacturer with a large number of machines and projects in production. Most of its products support testing to solve customers’ pre-sales concerns about product production effects, quality, efficiency and other issues!

Test the specified model specifications according to the customer’s drawings, and send the test report, efficiency data of the test process and parameter data of the machine.

4. OEM & ODM Service

ALTRON supports personalized customization Forming and Welding solutions. As the market continues to change, the demand for production lines and automated machines continues to upgrade and update. Altron always explores the future market with customers, and only by constantly integrating with the market can we solve customers’ practical problems.

Customized production line for cylindrical stainless steel water tanks – rolling laser welding automated production line to achieve unmanned production

• Automatic feeding
• CNC rolling
• Automatic seam welding
• Circumferential seam laser welding

5. View ALTRON Factory

ALTRON welcomes friends and customers from all over the world to visit Altron’s manufacturing plant! Currently, there are three factories that produce and assemble different types of machines and projects.

• CNC spinning flanging forming
• AI visual automated welding
• Automated Forming welding production line

Altron will assist customers in booking air tickets and hotels. If an invitation letter is needed, please send it to the corresponding visiting personnel. We will send the invitation letter within 2 hours!
Altron provides airport and high-speed rail station pick-up and drop-off services, which must be arranged 24 hours in advance!

After-sales service：

• When the order is confirmed, we will issue a production task order to the workshop according to the contract order requirements.
• Regular project progress feedback allows customers to understand the overall progress of the project.
• When the equipment is about to be installed, the customer will be notified in advance to prepare for testing!
• The machine must be tested and run continuously after installation to ensure the normal performance of all indicators of the machine!
• After the machine meets the standards, the customer is required to accept it. Video acceptance can be carried out or engineers can be sent to the factory for acceptance and testing

When customers need to change the plan during the project, we will promptly report the project progress and actively cooperate in the discussion! Find the best solution

After-Sales Service: 

1 Altron always adheres to the concept of service. Our engineers will treat every technician in the customer’s factory seriously and responsibly. We will pass on our experience accumulated in testing and long-term to the engineers in a simpler and clearer way.

2 Customers can arrange for engineers to come to our company for training before the machine is shipped. This will allow engineers to be exposed to new technologies earlier and expose problems in advance. Altron will 100% cooperate with customers to solve problems.

3. After the machine is shipped, ALTRON will immediately negotiate with the customer on the plan for our engineers to arrive at the site for installation training. Altron will send detailed training content and installation plans before departure so that the customer’s management personnel can clearly understand the entire plan.

4. When Altron engineers arrive at the site, they will inspect all machines immediately to prevent equipment from being damaged during transportation. However, the customer does not know the actual situation, which delays insurance claims; colleagues Altron will prepare accessories as soon as possible according to different problems. , cooperate with customers and send them to the site in time.

5. During the training and installation service process, we need to wear work clothes and customer factory safety protective equipment in accordance with Altron service requirements. All rules and regulations are in accordance with the customer factory’s contract.

6. After the day’s work is completed, the corresponding customer management department or actual person in charge needs to sign on the schedule. If the actual situation is different from the planned itinerary, we need to add or modify it in the schedule in time.

After the project training, the engineers and the customer company team took a group photo! And keep in touch, and communicate at any time if you encounter any problems in the future!

7. When the first phase of training is completed and the customer engineer has mastered the daily maintenance and daily troubleshooting of the machine, we need to submit the training schedule record to the customer’s general manager for inspection and conduct an examination based on the actual situation to ensure that the production manager has mastered it. Various skills.

8. When there is a problem with the machine during daily production, please contact Joby, Altron’s technical director (WhatsApp: +86 15627397225, email: info@auto-altron.com). When we receive after-sales problems, we will provide them within 60 minutes. solutions, and continuous online assistance, while determining whether it is necessary to send engineers to the site according to different situations.

9. When Altron engineers cannot go to the customer site for training due to the novel coronavirus, we will record the test and training tutorials into videos and send them to customers for viewing before the equipment is shipped. After confirming that there are no problems, we will arrange the delivery. When the customer After receiving the machine, we will continue to provide online services until the customer can fully master the machine; we will conduct regular whatsapp technical return visits. When everything returns to normal, we will arrange engineers to come to the site for technical guidance based on customer needs.

Altron’s recent service situation, Altron engineers deeply solve customers’ actual production problems!

Altron Manufactures And Provides Forming and Welding Solutions For:

• CNC Metal Spinning Machine,
• Multi-Roller Flow Forming Machine,
• Neck Spinning Machine,
• Internal Spinning Machine,
• Hub Spinning Machine,
• CNC Flanging Machine,
• Welding Robot, Rolling Machine,
• Seam Welding,
• Axial Flow Fan Production Line,
• Centrifugal Fan Impeller Welding,
• Centrifugal Fan Housing Welding,
• Air Duct Production Line,
• Spiral Duct Production Line,
• Rectangular Duct Production Line,
• Impeller Forming Production Line,
• Customized Industrial Fan Impeller,
• Laser Cutting Production Line,
• Laser Welding Solution, ect…